FAQ

Q1: How long will it take to get my order?

A: Processing takes 1–3 business days. Standard shipping takes 7–20 business days. Delivery time depends on your location and logistics conditions.

Q2: Where can I find my tracking number?

A: Once your parcel is dispatched, we will send your tracking number to your registered email. You can track the package online.

Q3: Can I change my shipping address after placing an order?

A: If the order has not shipped yet, please contact us quickly and we may help update the address. Once shipped, we cannot change the destination.

Q4: Can I cancel my order?

A: You can cancel before the order is shipped. Once dispatched, cancellation is not available; you may refer to our return policy after receiving the goods.

Q5: What should I do if my item arrives broken or defective?

A: Please take clear photos of the damaged item and package within 48 hours after delivery, then send them to our support email. We will handle replacement or refund.